FAQ
Ordering
How do I track my order?
The moment your order is dispatched you will be emailed tracking details. If you do not receive this and you feel you should have, please contact us at support@imperativeofficial.com
Can I change my order?
So long as your order has not been despatched, we are happy to change your order for you. Just email us on support@imperativeofficial.com
Shipping, Returns & Exchanges
We strive to deliver your orders in a timely & efficient manner. Please review our shipping policy for details on how we handle shipping and delivery.
Where do you ship?
We currently ship to the following destinations:
- Ireland
- United Kingdom
- Europe
- North America
If your location is not listed above, please contact us at support@imperativeofficial.com to inquire about shipping availability.
What are your shipping times?
Standard Shipping:
- Ireland: 2-5 business days
- United Kingdom: 3-7 business days
- Europe: 5-10 business days
- North America: 7-14 business days
Express Shipping:
- Ireland: 1-2 business days
- United Kingdom: 2-3 business days
- Europe: 3-5 business days
- North America: 5-7 business days
Delivery times are estimates and do not account for delays due to customs processing or unforeseen circumstances.
Can I return my order?
We offer a 30 day refund guarantee on all orders, so long as they meet our returns/refund policy requirements, found here
Get in touch
Have questions about your order, or a general enquiry?
